Volunteer Income Tax Assistance (VITA) is a national program staffed by local volunteers that provides free preparation and electronic filing of tax returns. Our volunteers help Racine County residents file taxes through VITA.
Tax Certified Roles
Tax preparers interview the taxpayers and prepare tax returns.
- Available for in-person and virtual volunteers
Quality reviewers provide a double check of every tax return prepared and review the finished return with the taxpayer. They help to ensure accuracy. This role requires a minimum of one year of VITA experience.
- Available for in-person and virtual volunteers
Intake specialists interview the taxpayers by phone and review documents during virtual tax preparation process to ensure we have everything we need to prepare the return at a later time. This role may also prepare returns or assist in delegating return preparation for the virtual tax team.
- Available for virtual volunteers only
- Additional training required based on experience
Non-Tax Certified Roles
Client support specialists welcome tax filers to the VITA site and make sure that tax filers have all the information needed to complete their tax returns. They are trained to support clients through the drop-off process and assist with administrative tasks.
Additional information
- Volunteers are needed to support taxpayers throughout Racine County. New this year, we are looking for Client Service Specialists (no tax certification required) to support the virtual intake process in western Racine County. Specific locations to be determined.
- In the application, you will select if you want to obtain tax certification or not. After training and certification, you will be able to select your volunteer location and specific role.
- No experience is required. All training is provided (virtual, in-person and self-guided options available). It is recommended that first year volunteers, who want to prepare taxes, participate in virtual or in-person tax certification classes to prepare for the IRS certification exam.
- Flexible schedules are available, including weekdays, evenings and weekends. A commitment of one two-to-four-hour shift per week is required during tax season, January through April. Virtual volunteer opportunities for tax certified roles.
- Orientation is required for all volunteers. You will select the orientation you wish to attend in your application based on the role you wish to volunteer for.
- Tax certification orientations will be held the weeks of November 30th and December 7. Both virtual and in-person options available.
- Client Service Specialists (non-tax certified volunteers) orientation/training will be held in-person only at United Way of Racine County, 2000 Domanik Dr, the weeks of January 4 and 11.
- Additional virtual training provided for virtual volunteers will be held the weeks of January 4 and 11.
- First year volunteers - After submitting your application, you will be contacted by a member of our team via phone. This call will only last 5-10 minutes and will help us to support you through the certification and volunteer experience.
- All volunteers are required to submit and pass a background check before volunteering at a site.